Welcome to your new home


We hope you will be very happy in your new home, Below are a few things to note, advice about living in your new home and some useful contact information.

Moving in checklist and things to remember

There is a lot to do on the first day you move into your home; below is a quick moving in checklist.

To make sure you are only charged for the gas, electricity and water you use, take a meter reading and advise the current supplier. You can find out the current supplier of power to your home by phoning the following numbers:

Electricity: 0845 601 5467

Gas: 0870 608 1524

Water: www.ofwat.gov.uk/consumerissues/watercompanies/

Contents insurance

It is your responsibility to insure your home contents. We recommend that you take out home contents insurance with a reputable company.

The National Housing Federation provide ‘My Home Contents Insurance’ designed to provide competitive cover to social housing tenants. To arrange a quote visit www.thistlemyhome.co.uk or call 0845 337 2463.

TV Licence

You need to be covered by a TV Licence no matter what device you use to watch or record television programmes as they are being shown on TV. If you have any questions about TV Licences or to set up a payment visit www.tvlicensing.co.uk

call 0300 790 6138, quoting ref: GAL

Change of address and telephone number

Notify your contacts and service providers of your new address and telephone number including your bank, DVLA and insurance providers.

TV aerials and satellite dishes

You need our permission in writing before you have a TV aerial or satellite dish fitted to your home. We won't give you permission to have your own TV aerial or satellite dish if you live in a flat with a communal aerial.

Postal redirection

For a small charge the Royal Mail will re-direct your post to your new address for a certain period of time.

Over time you may require information about a number of things, opposite is a list of other information available to you which can be accessed via our website.

You can contact us in a number of ways

Customer Services


0300 500 6262
(Monday to Friday from 9am to 5pm)

Report a repair

E-mail: repairs@chg.org.uk

Tel: 0300 500 6262
(Monday to Friday from 8am to 5pm)

Emergency repairs number

0300 500 6262
(An out of hours service for emergency repairs is provided by our agent)

Email: info@chg.org.uk

Report antisocial behaviour

Tel: 0300 500 6262 (Monday to Friday from 9am to 5pm)

0800 0756 699 (outside normal office hours)

By post:

Catalyst Housing Limited
6 Houghton Hall Business Park
Porz Avenue
Houghton Regis

Email: info@chg.org.uk