Universal Credit

Universal Credit is the Government’s new single payment that replaces the below benefits:

  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit
  • Income-based Jobseeker’s Allowance (JSA)
  • Income-related Employment and Support Allowance (ESA)
  • Income Support

Please see our Universal Credit Customer Information.

Univerdal Credit - Help and Advice  

How to claim Universal Credit

Universal Credit is paid in arrears every month into your bank account; this means that you will get one single monthly payment for your household.

Any help you receive with your rent will be included in the payment and it is your responsibility to pay your rent to us on time.

Universal Credit has been introduced in stages across UK and is now available to all single jobseekers in Great Britain, couples and families in some jobcentre areas. In May of this year, it was rolled out to our Bedford customers.

Universal Credit “full service” is where an applicant makes a new benefit claim or an existing customer has a change of circumstances irrespective of their household size.

Please note - This video shows the service as of June 2017.


Tick To open a bank account where Universal Credit will be paid monthly

Tick To pay your rent directly to Catalyst, the best way to do this is to set up a direct debit

Tick To apply and manage your Universal Credit online

Tick To find out how to prepare for your Universal Credit interview