Every year Catalyst Housing Limited follows a schedule on planned and responsive maintenance to keep our buildings safe and in good condition.
Planned maintenance covers a number of replacements and renewals and on average, every year we replace/renew:
500 Gas and electrical central heating systems
270 Electrical consumer units
150 Windows and doors
10 Redecoration of communal areas
2 Passenger lifts
2 Carpark resurfacing
When we replace kitchens and bathrooms, we’ll give you a choice of colours units and floor coverings.
Call us on 0300 500 6262 (select option 3)
email (customer service team email)
Please note: If you call us or email (customer service team email) our Customer Service Team they will ask the Asset Team to send you details of the proposed works to your property over the next five years.
If you are a customer who rents your property from Catalyst you do not have to pay for planned maintenance. If you have replaced your own kitchen or bathroom, at your own expense and they are in good condition, we may not include them in our programme. Please check with our Customer Service Team (email and phone details here as a link and number listed) if you are thinking of replacing your kitchen or bathroom, as we will need to discuss and approve this with you before you go ahead.
How will Catalyst know what planned work is due?
We keep a record of the condition of all our properties. Surveyors may need to visit and inspect your home at times to ensure our records are up-to-date. Please make every effort to give our surveyors access to your home so that we can renew items due for replacement when required.
Please note - Maintenance is scheduled based on condition and estimated lifespan and this may not necessarily be the same as your neighbour.
Any improvements to your home can be an exciting prospect but we also understand that you may be worried as maintenance work can be disruptive.
Our Resident Liaison Officers (RLOs) are dedicated to supporting you through the improvement works to your home offering advice and help.
Before works starts, the RLO will:
The RLO will make regular visits to support you through the process, a surveyor will also visit you regularly to ensure you are happy with the service.
All of our contractors will:
We appreciate your help during this time, particularly with the following: