Our wellbeing project

The health and wellbeing of you, your family and our colleagues is our top priority.

In these uncertain times, we want you to know that you’re not alone and we’re committed to support you in any way we can.

There are lots of ways that we can support you, so we’re launching our new wellbeing project to connect you to vital support services offering practical and emotional advice and help during these challenging times.

Who is the wellbeing project for?

Everyone. We understand this is an unsettling time and this is where we can help you in lots of different ways. We’re here to support our customers and communities.

We can help if you’re:

  • Feeling socially isolated, vulnerable or experiencing a range of physical or mental health issues
  • Worried about financial hardship such as not being able to top-up your gas and electricity, or simply feed you or your family
  • Not able to get out to the shops to collect essential items or prescriptions
  • Facing unemployment or struggling to find work
  • Unable to get online to access services or connect with others, and unsure how to access these services safely
  • Feeling anxious, lonely and depressed
  • Worried about your personal safety whilst staying at home
  • Worried about your neighbours
  • Wanting to find out more about how you can help your local community

We can have a chat with you about the support you need and signpost you to services or agencies who can help.

How does the wellbeing project work?

Get in touch today and we can talk about how we can help you. We have a dedicated team of supportive colleagues who can give you advice signpost you to the appropriate support services.

We’ve started to call those customers who we know may benefit from extra support as they’ve previously accessed our specialist services. These include customers who use our community centres, our befriending, money advice, youth engagement and projects for older people. We’re also contacting our customers who fall into the government ‘at- risk’ categories and those we haven’t heard from for some time.

What support will I get from the wellbeing project?

We’ll use a solution focused approach to help you. Together, we’re stronger and working in partnership with local, specialist services will help us access a wider pool of practical and emotional support for you.

The wellbeing project can sign post you to a range of agencies including:

  • Specialist teams at Catalyst for advice and practical support
  • Teams who have access to foodbank vouchers and vouchers for a supermarket shop
  • Assistance to access the best deals from utility providers, as well support to top pre-payment meters for those in urgent need paying utility metres online for those in urgent need
  • Help with registering customers online to access government help and local response teams who can collect and deliver shopping and prescriptions
  • Referrals to our multilingual befriending project run by the Southall Day Centre
  • Referrals to Mind, Refuge and many more local, specialist wellbeing charities
  • Support to get online, including purchasing inexpensive equipment and training
  • Practical support to seek employment including employment coaching, training courses, help with CV’s and writing job application including accessing online courses

How do I find out more?

Contact us now, we’re here to help.

Email our dedicated email inbox or call 0300 500 6262.

Our call centres are open Monday- Friday from 8am to 5pm and our email inbox will also be monitored between these times.

We’ll get in touch with you within 48 hours.

We hope the wellbeing project will help us connect with those of you most in need and wish you good health in these challenging times.