Ways to pay your rent, service charges and ground rent


card payment

All new customers pay their rent by direct debit, whether or not they are in receipt of housing benefit. It is easy and fuss free.

For rent enquiries, please contact:


0300 500 6262

Customers can also use the following payment options. Please click on the options below for more details on how to pay.

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allpay logoUsing your payment card

You can pay us in several ways using your Payment Card:

Online: You can pay with a debit card online at www.allpayments.net

Allpay Payment App: You can download the free allpay Payment App onto your smart phone from the Apple App store, Windows Phone store or Google Play.

PayPoint: You can pay in cash at any retailers displaying the PayPoint logo.

Post Office®: You can pay with cash, debit card or cheque at the Post Office®. Cheques should be made payable to “Post Office Limited” (please note that some branches no longer accept cheque payments)

By phone: You can call Allpay to pay by Debit or Credit Card 
on 0330 041 6497*. You will need the 19 digit reference number shown on
your Allpay Payment Card. 
Alternatively, i
f you need to confirm the amount to pay, you can call Customer Services on 0300 500 6262. Customer Services will then advise you on the amount.

Many organisations use 03 numbers as an alternative to more expensive 08 numbers.Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. 

If you have lost your payment card, contact Customer Services on 0300 500 6262 to order a new card.

Please keep your receipts or payment reference number as proof of payment. If there is a problem regarding a payment you have made, we will need the receipt or reference number to trace and check your payment.