Social distancing: the dos and don’ts | Latest news

Social distancing: the dos and don’ts | Latest news

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Social distancing: the dos and don’ts

Social distancing: the dos and don’ts

In the last few weeks, social distancing of two metres or more has become the norm.

We all have a responsibility to keep each other safe and well when out in our communities. You may have seen one of our posters up in your neighbourhood – along with the information on our website.

If you need to leave your home, it’s important that you follow the government’s advice and keep at least two metres apart from anyone outside of your household.

What to do if somebody is breaking the social distancing rules

We’ve received a number of calls from concerned customers reporting social distancing breaches in their neighbourhoods.

Catalyst does not have the authority to take any action against a customer for breaking social distancing rules. However, the police do have the power to enforce these rules and can give fines to repeat offenders and those refusing to comply.

You can contact the police on the non-urgent 101 number or via their online form to report your concerns.

Things you can do as a community

  • It’s possible they have misunderstood the advice. As a first step, try and have a chat with them – obviously while keeping the correct social distance – and remind them of the rules
  • If you don’t feel comfortable speaking to them directly, you could always ask another neighbour to chat to them instead
  • If you have a neighbours’ WhatsApp group, you could send a friendly reminder via this channel as well
  • If you think a neighbour is struggling and may need some extra support during this time, please let us know
  • Use our poster to remind people about social distancing

You can find out more about social distancing advice on our FAQs page.

If you would like further advice and believe that something more serious is taking place, please contact us on or call 0300 500 6262.


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