Coronavirus update: Financial advice and support | Latest news

Coronavirus update: Financial advice and support | Latest news

Latest News

Welcome to our news page, here you will find our most recent press releases. 

Coronavirus update: Financial advice and support

Coronavirus update: Financial advice and support

This is an uncertain time and we know that your household income may be changing. If you’re worried about being able to pay your rent or service charge, it’s important you tell us as soon as possible so we can help you.

We need our customers to continue to prioritise and pay rent so we can continue to provide homes and important services. If you’re worried you won’t be able to, please get in touch with us as soon as possible. We’ll work with you to understand your current situation and income, and help you find out about any benefits or help you might be entitled to.

Our primary focus is to support and work with customers to apply for the benefits you are entitled to and agree repayment plans that are affordable.  We are focused on supporting, not penalising our customers during this challenging time.

Paying your rent

If you’re unable to pay your rent in the usual way such as via AllPay, there are lots of other ways either online, via Direct Debit or over the phone. Read more here

So whatever your situation, we’re here to help you. Speak to our dedicated Income Support team today on 0300 500 6262 or email

You can also find more information about rent and payments in our FAQs

Useful information

Visit our page for all the most recent information about coronavirus and our services to you 

For the most up to date government information on coronavirus

Information and advice on Universal Credit 

Further information about benefits from the Citizens Advice Bureau (CAB)

Advice if you can’t pay your rent and bills 

30 March 2020

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