Keeping a pet


Studies have shown that pets can have significant health and social benefits for their owners. Catalyst recognises this and encourages and supports responsible pet ownership.

This information has been provided to help avoid irresponsible pet ownership which can cause a nuisance and possible danger to other residents and Catalyst employees, as well as suffering for the animal. The information outlines the rules and conditions for keeping a pet in an Catalyst property.

Written permission is required for:

  • Dogs
  • Cats
  • Exotic pets (i.e. snakes, lizards, turtles, parrots)
  • Fish tanks over the volume of 33 gallons, or for more than one fish tank under 33 gallons
  • External accommodation to house a pet. This can only be applied for if the customer has sole use of a garden – this is not allowed in communal gardens. Details are required on the species of animal to be housed and the type of accommodation. Pet accommodation must be reasonable to the size of the property and animal’s requirements.

Permission for a pet will normally be granted as long as the following conditions are met:

  • The accommodation is suitable for the type and number of pet/s. All pets must be properly cared for and controlled at all times and not cause a nuisance or annoyance to other residents or visitors
  • Pets must not be allowed to foul in communal areas. If this happens owners must clear up the mess immediately
  • Pets must not damage Catalyst property including communal areas. If this does happen owners will be recharged for the damage and permission to keep a pet may be rescinded
  • Dogs must be kept under control at all times including being kept on a lead in communal areas
  • Owners must ensure their pets are cared for through having a suitable diet, sufficient exercise and protected from pain, suffering, illness and disease

There are other conditions which are available on request.

Circumstances where permission will not be granted to keep a pet

Permission will not be granted for the following animals:

  • Livestock such as chickens, sheep, goats, pigs etc.
  • Poisonous insects and reptiles
  • Wild animals as defined under the Dangerous Wild Animals Act 1976 such as venomous snakes or certain types of spider
  • Dogs as specified in the Dangerous Dogs Act 1991 including animals granted a certificate of exemption under that Act. This Act is now updated by the Anti-Social Behaviour Crime and Policing Act 2014. Dogs included are; Pitbull Terrier, Japanese Tosa, Dogo Argentino and Fila Braziliero
  • Any other animal that is not listed above but which is unreasonable to the property and scheme

There are other circumstances where pet permission may not be granted and details are available on request.

If permission to keep a pet is not granted customers will be advised of this in writing detailing the reasons. If the customer wishes to appeal the decision they can do so using Catalyst’s complaints procedure.

Leaseholders and freeholders

There are no covenants in relation to pets for freeholders.

For shared owners and leaseholders who live in flats, it is requested that permission is applied for at the first point of sale.

Other leaseholders are not subject to requesting written permission for pets under the terms of their lease, however, their lease will state whether pets are allowed.

Assistance dogs

Written permission is not required for:

  • Assistance dogs
  • Guide dogs

Please contact us if you require further information.