Income Maximisation Advisers


Our Income Maximisation Advisers offer customers free confidential advice to help maximise your income; whether you are currently at work, receiving benefits or both.

The Advisers can help you with:

  • Backdating and challenging claims for benefits
  • Advice on and representations at welfare benefit appeals
  • Advice on benefit changes including bedroom tax, benefit cap and universal credit
  • Carrying out ‘better off’ calculations (for example, if you return to work, increase your working hours or take in a lodger).

You can reach the team by calling Customer Services on 0300 500 6262 or email