The health and wellbeing of our customers is our top priority. The below frequently asked questions explain how we’re responding to the outbreak to help keep you, our colleagues and contractors safe.
We understand this is an unsettling time and there are lots of ways that we can support you.
We’ve launched a new wellbeing project to connect you to vital support services, offering practical and emotional advice and help you during these challenging times. Find out more about our wellbeing project.
You only need to let us know if you’re self-isolating for the following reasons:
Go to our financial support FAQs for more information on help with rent and benefits while in self-isolation
We are carrying out wellbeing telephone calls for all our elderly or more vulnerable residents, to check in with them and see if they need any additional support. However, if you are worried about someone please contact us on 0300 500 6262 or firstname.lastname@example.org and our wellbeing team will arrange to contact them.
However, there are things you can do to help keep your neighbours informed with important updates. We’re regularly updating our website, social media channels and have also sent out letters and emails, but we want to make sure our communities are helping one another to stay informed in a safe way too. You can:
Are you sure they are breaking social distancing rules? They could be providing key services to others in the community that could be misunderstood as a breach.
Try and have a chat with them – obviously while keeping the correct social distance – and remind them of the rules.
If you don’t feel comfortable speaking to them directly, you could always ask another neighbour to chat to them instead or drop a friendly note through their door.
If you have a neighbours’ WhatsApp group, you could send a friendly reminder via this channel as well
Put up our poster to remind people about social distancing, or again maybe just drop it through your neighbour’s door.
Catalyst does not have the authority to take any action against a customer for breaking social distancing rules. However, the police do have the power to enforce these rules and can even give fines to repeat offenders and those refusing to comply.
You can contact the police on the non-urgent 101 number or via their online form to report your concerns.
If you have read all our FAQs and you haven’t found the answer to your question, please contact us email@example.com or call 0300 500 6262.
Speak to a member of our wellbeing project team who can offer you practical and emotional advice and help during these challenging times.
You may also find some helpful advice and support about health and wellbeing on our other useful information page.
Last updated: 26 March 2020