Floating support: Lucy's story

Lucy* was experiencing poor physical and mental health when she first came into contact with our floating support service. She was suffering from frequent falls and struggling with everyday tasks. 

We referred Lucy to adult care services and she underwent an assessment with an Occupational Therapist (OT) for home adaptations. Following the assessment, a bath chair and grab rails were installed in her home.

The winter months were difficult for Lucy after losing her mother and a child around that time. We referred Lucy for bereavement counselling to help her deal with her negative emotions in a healthy way.

Lucy had been left with substantial debts by an ex-partner and was living on a small budget. We advised Lucy to apply for Personal Independence Payment (PIP) to help her with some of the extra costs.

After Lucy’s initial application was rejected, we advised her to challenge the decision by making a mandatory reconsideration request. This request was also denied but the Citizens Advice Bureau (CAB) helped Lucy write an appeal letter.

Following a successful appeal, Lucy was awarded the daily living component and a mobility component. She also received a substantial sum in backdated payments. 

Lucy said: “I’m very grateful for the support I’ve received from Catalyst and would totally recommend their service to others.”

*Names have been changed