Before you moved into your home the external doors were checked and approved as meeting our quality standards. This means that the doors are secure, have unique keys and are free from defects.
Replace missing keys to external doors
Replace any broken glazing (unless caused by vandalism)
Renew any locking mechanism due to neglect or misuse, including damage caused by letting the door slam in the frame
Provide emergency access in the event of you being locked out
Repair any damage caused by you, any member of your household or your guests, even if the damage was accidental.
When you report a repair we may send our Inspector to your home to specify what works are required.
If you wish to change any external door, door frame or undertake any improvement works to an existing door you must contact us with details and gain our permission prior to starting work. Unauthorised alterations will not be maintained by us and you may be recharged if we attend to carry out a repair as a direct result of your improvements. For more information about this please read our dedicated page.
You need to give your property back to us in a good condition and we will arrange to inspect your property before you leave.
If repairs which are your responsibility need to be completed you will need to do these before you move out. If you do not carry out the work we will charge you for the cost of getting the property back to a satisfactory standard. You can find out more about the recharges here.