External door repairs


Before you moved into your home the external doors were checked and approved as meeting our quality standards. This means that the doors are secure, have unique keys and are free from defects.

During your tenancy, we will undertake repairs to your external doors if:

  • The locking mechanism fails, affecting the security of your home
  • The door seals fail, allowing draught or rain water into your home
  • The door swells or twists, stopping it shutting securely or remaining weather tight
  • The mastic seal to any external face of the window frame fails
  • The glazing is broken by an act of vandalism and you have a crime reference number from the local Police.
  • The glazing seals breakdown, causing misting between the glass panes
  • Health and safety repairs are required to secure your home in an emergency
  • Where fitted, the door closer fails or needs adjusting.

The following are your responsibility. We will not:

Replace missing keys to external doors

Replace any broken glazing (unless caused by vandalism)

Renew any locking mechanism due to neglect or misuse, including damage caused by letting the door slam in the frame

Provide emergency access in the event of you being locked out

Repair any damage caused by you, any member of your household or your guests, even if the damage was accidental.

Inspection service

When you report a repair we may send our Inspector to your home to specify what works are required.

The Inspector will:

  • Identify the repairs that we will carry out
  • Take measurements, note model numbers etc.
  • Identify if replacement parts are needed
  • State the number of repairs needed.

The Inspector can not:

  • Order repairs to be carried out which are not our responsibility
  • Order a new external door if repairs can be undertaken to fix the existing door.

Your own home improvements

If you wish to change any external door, door frame or undertake any improvement works to an existing door you must contact us with details and gain our permission prior to starting work. Unauthorised alterations will not be maintained by us and you may be recharged if we attend to carry out a repair as a direct result of your improvements. For more information about this please read our dedicated page.

When you move out

You need to give your property back to us in a good condition and we will arrange to inspect your property before you leave.

If repairs which are your responsibility need to be completed you will need to do these before you move out. If you do not carry out the work we will charge you for the cost of getting the property back to a satisfactory standard. You can find out more about the recharges here.