Here are just some of the ways we do this:
We are able to translate documents into other languages and formats on request. Our customer magazine is available in an audio version via our website for customers with visual impairments, or can be provided on CD if required.
We work with Language Line who provide a telephone interpreting service for customers whose first language is not English and who prefer to speak to us in another language.
For supported housing tenants, or those with learning disabilities, we can supply their tenancy agreement in an Easy Read format.
All our policies and procedures take into account the wide range of needs of our customers and ensure that everyone is treated fairly. For example, same sex couples are treated the same in relation to a joint tenancy as a heterosexual couple would be.
We have a group of staff and customers known as ‘Diverse’ who are responsible for promoting diversity and inclusion and awareness around different topics. By being more aware of people’s different needs our staff can offer a more tailored service to our customers.
Our overall aim is to treat customers as individuals and provide what ever assistance is required to ensure that they have fair access to our services.