Connect Property Services Limited is our wholly owned subsidiary, offering a full range of repairs and maintenance services across our homes.
Connect offers customers access to a dedicated 24/7 telephone number for reporting repairs (0300 500 6262), a free call-back system at a convenient time and the facility to report repairs by email and online.
Our repairs team provide a comprehensive responsive maintenance service. They are extremely experienced in working and delivering these services to a wide range of customers and their homes. We use the latest planning software and mobile technology to ensure our workforce can meet service demands.
Working closely with the Asset Management Team we also deliver a wide range of planned maintenance activities such as kitchens, bathroom, heating, electrical upgrades, decorations, fire remedial works, roof replacements, windows and doors ensuring that our homes are maintained for our customers and meet our service delivery standards. We deliver these works using a mixture of our dedicated and highly skilled direct workforce and selected approved suppliers.
Our dedicated Voids Team ensure that our properties are made available for new customers as soon as possible, with the help of the Connect team making sure each property meets our standards.
Our servicing teams deliver gas appliance servicing and electrical testing on our properties to ensure that we meet our regulatory and statutory requirements.
Connect Property Services is a member of, or affiliated to, the following organisations: